Our website will guide you through the confusion of Labradoodle terminology, coats, colours , sizes and hopefully answer all your questions. If you decide to proceed and import a puppy from us in UK into your country, then this is the procedure:
Step 1 - Read this website then email us
Have a good read about us (in particular our International Section), our experience of breeding ASD Labradoodles for over a decade, prices and our Available Pups. Like us on Facebook, Watch our Youtube channel videos, check out our scrapbook on Pinterest. When you are ready, email us . On this form it is essential that you SELECT NON-UK. A box will appear for you to complete your address - we need your address in order to obtain the rules for your country and a shipping quote. If you are in Europe we also obtain a road quote so we will need full postal address.
Step 2 - Let us know your requirements
We will initially send you a couple of PDFs so you can start discussing your requirements for size, coat, colour, gender, age and timing. Have a good read then let us know that you are interested in proceeding by completing the Puppy Preferences Form. We will need to know whether we will be sending a 8 week old puppy or a 8 month old young dog - this is important for the quote (weight/size of crate etc). The age and timing of your puppy/dog will likely depend on your country's import rules.
Step 3 - Accept Shipping Costs
Once your requirements have been defined simply request a shipping quote. The quote is emailed to you normally within few days (non-eu quotes can take longer due to the complexity of some country's import laws). We will obtain a copy of the rules and a shipping quote and let you know a guidance budget. Estimate shipping costs within the EU is normally between £1500 and £2000, whilst outside the EU is over £2000. For certain countries the cost of shipping is equal to, or exceeds the cost of puppy as the custom charges (your governments' sales tax) can apply to the import. Once the quote is received and you understand the costs of the import, then if you wish to chat through any questions then simply book a time for you to call us. We are mindful that you may be in totally different time zone so you will receive a extended hours link to Lisa's diary.
Step 4 - Join the Reservation List
Once you are happy that the Australian Cobberdog is right for you, then join our list. At this stage your requirements are known, you are happy with our policies and have agreed shipping costs. If your puppy is not ready soon then we simply ask for a deposit (£500) for the reservation by BANK TRANSFER in UK GBP£. We send bank details. This is taken off the cost of your puppy at collection. We then start working on your requirements - the timescale for this can be immediate availability or it could be that we say 1-12 months. As a general rule we permit extension of your dates up to your allocated puppy reaching 5 weeks old. Thereafter it is too close to adoption date to simply change your mind. Partly trained dogs ready soon are trained specifically so we need a higher deposit (50% usually) before agreeing to grow on and commit trainer time to their socialisation and clicker training. Deposits on partly trained pups and export pups (outside UK) are non-refundable as they are chosen, trained and grown on for you including organising the necessary rabies vaccinations, export paperwork etc.
Step 5 - The Wait !
Once the decision to adopt has been reached by the family then the waiting is possibly the hardest part of the process! This can be extremely frustrating and we totally sympathise however mother nature is totally beyond our control and she rarely works to Lisa's diary requests. We agree earliest and latest dates as part of our instructions from you. If we can't fulfil our agreed timescales then of course we would let you know and offer to either (a) extend the time, or (b) offer an alternative (change of gender or colour etc) or (c) offer to return your deposit.
Step 6 - Email Notification, photos and preparation
We wait until the pups' eyes are open and preliminary vet check is all clear. This is to avoid the situation when we have sent newborn photos and then something is wrong. We don't want to upset you, your children and us by exciting everyone too early in puppy's development. Our mortality rate is extremely low however occasionally in all living animals there are congenital defects which may not be apparent until eyes open and motor functions develop. Our pups have vet checks at 4 weeks, 6 weeks and at neuter/spay and then if extended stay with us, at 10 weeks old. We send email with photos or we call you. We then take more photos and send them at 6 weeks old after the second vet check. We then neuter at 7 weeks old. Normally airlines require puppy to be at least 10 weeks old before flying. And your country may require additional vaccinations (such as rabies) and state a minimum age for import. All these factors will influence what age you receive your puppy and the cost.
Step 7 - Which Puppy?
In some cases when a colour and/or gender has been specified then we will know which puppy is yours from birth! However some times there is more than one puppy in the litter which meets criteria, in these cases we send photos of the pups to families usually around 6 weeks old so you can express any immediate preference. We do this generally in order of joining the list so if there were 3 chocolate males in the litter then the earliest family to join would get a choice of 3, the next a choice of 2 and then the third family on list would have no choice. However before this happens we also try to ensure that we have taken into account personalities. So if there was a family on the list which expressed preference for "lively" and we had a puppy which matched this personality profile - we would prioritise this match on personality before a choice on cuteness. It can be tricky occasionally balancing everyones' wishes however in over a decade of breeding and helping families' select the right puppy, it has always worked out thus far. It is a stress point in the process but try and relax - often we frequently hear the comment "They are all lovely, I could take any of them home and be happy". In our experience, in a week you will have forgotten about the others and simply adore the one you took home. Once Puppy is identifed then for the shipping document we need to know a name - so if its not decided yet, then best start family discussions!
Step 8 - Organising date of arrival
Once puppy is identified, we start diarising flight date and need to know any dates you can't collect (due to holidays etc). Once we are at the stage when flight needs booking, and crate needs orderng and we need to incur the additional charges for training, rabies, passport etc then we will request funds for this by bank transfer in UK GBP£. Ensure you use your surname as reference and email me when the transfer occurs so we know that the money has been sent. We then send a receipt for the funds. The cost of puppy and all shipping costs need to be paid in full before anything can be booked as we pay agents, vets etc. At this point we will need to know the name of your puppy and your full postal address - as these items are needed for the paperwork. If you have appointed someone to collect your puppy on your behalf (other than one of our woldwide agents we use) we need to know their details to inform the airline and they must take photo identification and you must ensure that any domestic taxes due have been paid before arrival date.
Step 9 - Arrival Day
Either us or our courier will drive puppy to the airport. Puppy and crate go through x ray and have various checks before departure. They are monitored by staff and naturally their accomodation is temperature controlled. The rules surrounding animal flight are very strict, and the airlines focus on welfare and ensure the animals are happy, not stressed and have water throughout. In over 10 years of exporting dogs internationally, the only hiccup we have experienced was on one occasion the airline lost the original passport which did not impact on safe arrival. The things to remember for arrival day are:
We place disposable bedding into the crate so this will absorb the majority of any mess however expect the worse and be prepared. Remember if puppy is under 12 weeks of age then puppy can't go onto the floor yet due to vaccinations.
Step 10 - Post Adoption
We organise the transfer of your microchip. The Resource centre will also have help sheets on crate training, toilet training etc to help you through the first 3 months. We appreciate updates and photos and of course we would love your permission to put these on our website and facebook as international testimonials.